Shipping Policy

Turnaround

All orders are shipped within 3-5 business days

Carriers

We use the following carriers to deliver our orders:
USPS
DHL
and Others

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
Please email maison.de.savon3@gmail.com to request an exchange and we will assign you a tracking #. We will also provide you with the correct shipping address to return your products to.  Include in your package the original receipt.

Exchanges

Lost or damaged during shipping only

Summer Hours: Wed-Fri 10am-5:30pm - Sat 10am-3pm - Closed: Sun-Tues

Hermitage Location: 1526 E. State St, Hermitage PA 16148